Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy outlines the rules and procedures regarding cancellations and refunds for subscriptions and services provided by TraceContainer (“we”, “us”, or “our”), including the TraceContainer Pro Browser Extension and premium tracking features.

Our order process and billing are conducted by our online Merchant of Record, Paddle.com. Paddle is the Merchant of Record for all our orders and provides customer service inquiries and returns assistance.

2. Subscription Cancellations

You may cancel your TraceContainer Pro subscription at any time without penalty or cancellation fees:

• Self-Service Cancellation: You can cancel directly at any time through the customer management link provided in your purchase confirmation email and renewal invoices from Paddle.
• Assisted Cancellation: You can also email us at [email protected] or use our contact form with your subscription email address, and our support team will process your cancellation promptly.
• Access After Cancellation: When you cancel your monthly subscription, your license remains fully active until the end of your paid billing period. You will not be billed again.

3. Refund Eligibility & Requests

We provide refunds under the following conditions:

• Initial 14-Day Period: Full refund upon request within 14 days of the initial subscription date.
• Technical Fault or Non-Performance: If our service experiences persistent technical failure that prevents you from tracking containers or utilizing the extension, and our technical support cannot resolve the issue within a reasonable timeframe.
• Accidental Duplicate Charges: If you were accidentally charged more than once for the same billing cycle due to a technical error.

4. How to Request a Refund

To request a refund, please provide your order or subscription details using one of the following methods:

1. Email our support team at [email protected] with the subject line "Refund Request" and include your purchase email or license key.
2. Contact Paddle Customer Support directly via paddle.net using your order details.

Once approved, refunds are credited back to your original payment method (Credit Card, Debit Card, PayPal, Apple Pay, or Google Pay) within 3 to 5 business days, depending on your bank or payment provider.

5. Contact Us

If you have any questions about this Refund Policy or need assistance with your subscription, please contact us:

• Website: tracecontainer.com/contact/
• Email: [email protected]
• Merchant of Record Support: paddle.net